The In-Home Supportive Services (IHSS) program was established in 1973. In 1978, California enacted Welfare and Institutions Code 12302.2 that mandated a payroll and payment system for the IHSS program to be known as the Case Management, Information and Payrolling System (CMIPS). In later years, CMIPS was modified to also support the Waiver Personal Care Services (WPCS) program, and Home and Community-Based Services (HCB) program.
Today CMIPS is a large and complex IT system that provides functions for case management for IHSS recipients, payroll for service providers, reporting, and customer support. The case management function keeps track of over 550,000 active recipients, as well as pending applicants, terminated recipients, pending providers, and terminated providers. The provider management and payrolling functions support 480,000 active providers and ensures timely and accurate payroll payments of over $10 billion per year. CMIPS has approximately 5,000 end users across the fifty-eight (58) California counties, the California Department of Social Services (CDSS) Adult Programs Division (CDSS APD), Department of Health Care Services (DHCS), and the Office of Systems Integration (OSI) CMIPS Office. CMIPS also ensures timely exchange of information with more than a 100 interface partners, including all California counties.
How CMIPS Supports the IHHS Program
The CMIPS supports the IHSS Program and Waiver Personal Care Services. These programs provide in-home services to aged, blind, and disabled individuals so they can remain in their own homes and avoid institutionalization. The IHSS Program consists of four (4) programs:
Personal Care Services Program (PCSP)
IHSS Plus Option Program (IPO)
IHSS Residual (IHSS-R) Program
Community First Choice Option (CFCO)
Medi-Cal Waiver Personal Care Services (WPCS)
The PCSP, IPO, IHSS-R and CFCO programs are administered by the California Department of Social Services (CDSS), Adult Programs Division (APD) who oversee operations in county welfare offices and public authorities distributed throughout all 58 counties in California. The WPCS program is administered by the Department of Health Care Services. The CDSS APD is the CMIPS executive sponsor and has lead responsibility for the success of the IHSS Program and their supporting systems. The OSI CMIPS Office procures and manages the CMIPS vendor contracts and oversees the California Department Of Technology (CDT) Data Center service activities being provided to CMIPS, such as, hosting CMIPS production and test infrastructure, operating the statewide network, and providing disaster recovery (DR) services.
The in-home personal care services include housecleaning, meal preparation, laundry, shopping, personal care services (such as dressing, and feeding), paramedical services accompaniment to medical appointments, and protective supervision to Medi-Cal eligible and low-income elderly and disabled people.
Since the CMIPS inception in 1980, CMIPS has been continuously updated to meet dynamic needs of the IHSS Program based on new legislation, changes in regulations and policies, and business process improvements. CMIPS is also updated to leverage technology innovation to better support the IHSS program. For example in 2017, the IHSS Electronic Services Portal (ESP) was established and the Electronic Timesheets Solution (ETS) was created. The ETS allows IHSS and WCPS Providers to submit timesheets on-line and their Recipients to approve the timesheets on-line or by telephone. This new on-line electronic timesheet capability provides a significant improvement over the use of paper timesheet because it gets timesheets into the system faster by avoiding mailing time and has built-in guidance to prevent timesheet errors. Providers can log-in to their on-line secured account to view the status of their timesheet and payment. Like the rest of CMIPS, the new portal is being continually improved to add more features. For example, in early 2018 we added the ability for Providers to request direct deposit on-line. In the future, the IHSS Electronic Services Portal (ESP) will be leveraged to support the basic requirements of the new Federal mandate for Electronic Visit Verification (EVV). For more information about EVV, please visit the CDSS EVV website.
CMIPS Contract Transition
CMIPS is operated and maintained through the contract managed by OSI on behalf of CDSS. The contract with the current vendor, DXC, is scheduled to complete in the spring of 2019. As a result, the OSI CMIPS Office conducted a competitive procurement for a follow-on contract. In February 2018, the CMIPS Office announced notification of award of the new contract to CGI. The CMIPS Office is currently engaged in transition planning activities to ensure a smooth transition of CMIPS and associated services from the current contract to the new contract. Transition is scheduled to complete in the spring of 2019.