Contact CMIPS
Mailing Address:
CMIPS Project
2525 Natomas Park Drive, Suite 100
Sacramento, CA 95833
Main Telephone Number: 916-263-8600
CMIPS Users:
If you are a CMIPS user and are experiencing a problem with the system, please contact the CMIPS Help Desk via one of the following methods:
Telephone: 1-877-844-5844
Email: CMIPS Service Desk
Extranet Form located on the Home page of the CMIPS Web Portal
Please Note: Help Desk Hours of Operation are 6:00am – 7:00pm, Monday - Friday
IHSS Provider Assistance:
Call your county IHSS office if you have questions regarding your Timesheet, Paycheck Status, or Provider Enrollment.
CMIPS Provider Help Desk Phone Number: 1-866-376-7066
The Provider Help Desk may only answer or provide the following information:
- The date of rejection will be provided, but not the reason.
- Prior to calling, please be prepared with the following information:
- 10 digit recipient number and 6 digit provider-ready number
o If a timesheet has been received by the Timesheet Processing Facility (TPF)
o If a timesheet has been processed by TPF
o If a timesheet has been rejected (exception) because of an error
o If a warrant was issued for a timesheet, the warrant date will be provided
o Providers can also call to establish and/or change direct deposit information of the paychecks
Assistance is available in the following languages: English, Español (Spanish), and հայերէն(Armenian)
Public and Stakeholders:
For issues or questions related to this web site or the CMIPS project, please send an email to: CMIPSIIInfo@osi.ca.gov